Privacy Policy for GetSetXplore (GSX)

GetSetXplore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.getsetxplore.com and use the GetSetXplore Mobile Application (collectively, the "Platform").

We operate in India and comply with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing or using our Platform, you consent to the data practices described in this policy.

1. Information We Collect

We collect information to provide a seamless "Zero Admin" experience for Organizers and a safe, verified environment for Xplorers. We collect health-related metrics, including BMI, to establish a user baseline for personalized training plans.

A. Personal Information You Provide

• Account Registration: Name, Email Address, Mobile Number (verified via OTP), and Password.
• Profile Data: Username (visible to others), Bio, City, Gender, and Adventure Interests.
• Organizer Verification (Supply Side): Business Registration Documents, Pan Card, Aadhar Card, and Certification proofs (collected for verification purposes only).
• Booking Details: Emergency Contact Information, Health/Medical conditions (if relevant for high-altitude treks), and Government ID details (required for forest permits).

Collection and Use of Activity & Motion Data

• Data Collected: If you choose to use the "Record Activity" feature within the GetSetXplore application, we will request explicit permission to access your device's motion sensors (including step counters and accelerometers) and precise geolocation data.
• Purpose of Collection: This data is collected solely to provide the core functionality of the activity tracker-including calculating distance, pace, elevation, and route mapping for your runs, cycles, walks, and hikes.
• Data Storage & Profile Integration: The recorded metrics are securely saved to your GetSetXplore user profile to maintain a historical log of your fitness and adventure activities.
• User Control: You may revoke access to motion and location data at any time through your device's operating system settings. However, doing so will disable the 'Record Activity' functionality. We do not sell, rent, or share your specific activity data with third-party advertisers.
• Goal-Based Training Data: If you choose to generate personalized training plans for marathons, hikes, or adventure activities, we collect fitness and activity data. This data is gathered via the GSX app, synced wearable devices (integrated via Google Health), or manual entry within the Platform.

B. Information Automatically Collected

• Device Data: Device ID, Model, Operating System, and App Version.
• Location Data: GPS location data when you use features like "Check-In," "SOS," or "Find Treks Near Me."
• Usage Data: How you interact with the app (features used, time spent, clicks).

C. Payment Information

We do not store your credit card or banking password details. All payments are processed by secure third-party payment gateways (e.g., GooglePay, Razorpay, Cashfree), and payments for subscriptions and plans are managed via Google Play Services. We only store the Transaction ID and Payment Status to confirm bookings.

2. How We Use Your Information

We use your data to "Organize the Unorganized" adventure market:

1. Service Delivery: To facilitate bookings, generate digital tickets, and issue Completion Certificates.
2. Safety & Verification: To verify identities (preventing fraud) and ensure Organizers are legitimate.
3. Communication: To send booking confirmations, trek updates, and safety alerts.
4. Community Privacy: To enable the In-App Group Chat where you can communicate with other participants using only your Username, keeping your phone number private from strangers.
5. Community Building: To allow users to create their own custom communities, interact with other members, and share adventure experiences.
6. Gamification: To track your "Trek CV," milestones, and issue Eco-Points.
7. Marketing: To show relevant content (e.g., specific gear checklists) based on your upcoming trek.
8. Adaptive Training Plans: To generate and adjust personalized training plans that adapt based on your goal progress, fitness levels, and time remaining until your target event.
9. The data collected is used solely to generate your profile and training plans and is not shared with any third party outside platform.

3. Sharing of Information

We prioritize your privacy and do not sell your personal contact numbers to third-party spammers.

• A. With Event Organizers: When you book a trek, we share necessary details (Name, Age, Gender, Emergency Contact) with the Verified Organizer solely for logistics and safety (e.g., forest permits, insurance). Note: While Organizers have access to your details for operational needs, your phone number is NOT publicly visible to other participants in the group chat.
• B. With Service Providers: We share data with trusted partners who help us operate (e.g., Cloud Hosting, Payment Gateways, SMS Services). They are bound by confidentiality agreements.
• C. Legal Requirements: We may disclose information if required by Indian law, a court order, or to protect the safety of our users (e.g., sharing GPS coordinates with rescue teams during an SOS event).

4. User Rights & Data Control

• Access & Correction: You can review and edit your profile information at any time within the App.
• Data Portability: You can request a copy of your "Trek CV" and certificate history.
• Deletion: You may request the deletion of your account. Note that we may retain certain transaction records for legal and tax audit purposes as required by Indian law.

5. Data Security

We implement reasonable security practices and procedures (such as encryption and secure servers) to protect your data. However, no electronic transmission is 100% secure. You are responsible for keeping your password and OTP confidential.

6. Third-Party Links & Ads

Our Platform may contain links to third-party websites (e.g., Gear retailers or insurance providers). We are not responsible for the privacy practices of those websites. We advise you to read their privacy policies before providing any data.

7. Children's Privacy

Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal data from minors.

8. Subscriptions and Services

We offer various paid services to enhance your adventure preparation:

• Subscriptions: Users can purchase goal-based, monthly, or annual subscription plans for premium features and training content.
• Professional Consultations: You may book and pay for one-on-one calls with certified trainers and experts.
• Weekend Events: Users can register and pay for localized weekend adventure events and workshops.

Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal data from minors.

9. User Responsibility

Users are solely responsible for the personal data they choose to share during consultations with trainers or with other members within community groups. While we provide a platform for these interactions, we encourage all users to exercise caution and discretion when sharing sensitive information. GetSetXplore is not liable for data voluntarily disclosed by users in these private or group settings.

10. Health and Usage Disclaimer

Training plans provided are suggestions based on the baseline data provided by you. Misinformation in your input may result in inaccurate plans, which should not be used for any defamation activity. You are advised not to exceed your physical limits and should cease activity if you experience discomfort. Users are solely responsible for their actions within community features and must adhere to all applicable local laws. Use of this platform for illegal activities is strictly prohibited.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and Rules made thereunder, the contact details of the Grievance Officer are provided below:

• Name: Suraj Patil
• Designation: Grievance Officer
• Email: suraj@getsetxplore.com
• Address: Raft Technologies LLP, Kalyan Shil Road, Thane - MH - 421204
• Response Time: We aim to respond to all grievances within 48 hours.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.